{"id":11,"date":"2026-04-14T17:03:13","date_gmt":"2026-04-14T16:03:13","guid":{"rendered":"http:\/\/127.0.0.1\/newsite\/?page_id=11"},"modified":"2026-05-18T19:20:43","modified_gmt":"2026-05-18T18:20:43","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/vickievans.co.uk\/vickievans\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n
<\/span>
\n

Refund and Returns<\/h2>\n\n\n\n

Handmade with care \u2014 here’s everything you need to know<\/p>\n<\/div><\/div>\n\n\n\n

\n

Made Just for You<\/h2>\n\n\n\n

Each of our pieces is handmade and carefully personalised to order. Because of this, we\u2019re unable to accept returns or offer refunds on personalised items unless they arrive faulty or damaged.<\/p>\n\n\n\n

Please double-check all names, dates and spelling before placing your order as these cannot be changed once production has begun.<\/p>\n<\/div>\n\n\n\n

\n

If Something Isn’t Right<\/h2>\n\n\n\n

We take great care in creating every item, but if your order arrives damaged or there is a fault, please let us know within 7 days of delivery<\/strong>.<\/p>\n\n\n\n

To help us resolve this as quickly as possible, please include:<\/p>\n\n\n\n

\u2726 Your order number<\/p>\n\n\n\n

\u2726 A brief description of the issue<\/p>\n\n\n\n

\u2726 Clear photos of the item and packaging<\/p>\n<\/div>\n\n\n\n

\n

Non-Personalised Items<\/h2>\n\n\n\n

If you have purchased a non-personalised item, you may return it within 14 days of delivery<\/strong>, provided it is unused and in its original condition.<\/p>\n\n\n\n

Return postage costs are the responsibility of the customer unless the item is faulty.<\/p>\n<\/div>\n\n\n\n

\n

Changes & Cancellations<\/h2>\n\n\n\n

As each item is made to order, we\u2019re unable to guarantee changes or cancellations once production has started.<\/p>\n\n\n\n

If you need to amend your order, please contact us as soon as possible and we will always do our best to help.<\/p>\n<\/div>\n\n\n\n

\n

Refunds<\/h2>\n\n\n\n

Any approved refunds will be processed to your original payment method. Please allow a few working days for the funds to appear, depending on your provider.<\/p>\n<\/div>\n\n\n\n

\n

Need Help?<\/h2>\n\n\n\n

If you have any questions about your order, we\u2019re always here to help. Please get in touch via our website and we\u2019ll get back to you as soon as possible.<\/p>\n\n\n\n

\n
Contact Us<\/a><\/div>\n\n\n\n
Back To Shop<\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Made Just for You Each of our pieces is handmade and carefully personalised to order. 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